Your appointments are very important to the Hair M|W team, it is reserved especially for you. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. An appointment reminder will be emailed to you 3 days and 1 day in advance because we know how easy it is to forget an appointment you booked months ago. You also have an option to have a text reminder 2 hours before your service. Since the services are reserved for you personally, a cancellation fee will apply as follows:
FOR SERVICES GREATER THAN $100
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount after the first occurrence.
- “NO SHOWS” will be charged 50% of the reserved service amount.
FOR SERVICES LESS THAN $100
- Less than 3 business hours notice will result in a charge equal to 50% of the reserved service amount on all occurrences after the first.
- “NO SHOWS” will be charged 50% of the reserved service amount on all occurrences after the first.
Appointments made within the 24 hour period that need to be canceled must cancel within 1 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
MULTIPLE APPOINTMENT / PACKAGES
Any multiple services or packages must be held with a credit card. Multiple services not cancelled 24 hours in advance will be charged 50% of the reserved service amount. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Hair MW team scheduled filled, thus better serving everyone. Hair MW policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.
We request 72 hours cancellation notice for all spa services and packages (massage, face treatments, waxing and nail detailing). A credit card is required to reserve spa appointments greater than $25, unless a gift card is on file. In the event that cancellation is not given at least 24 hours in advance, your card will be charged 50% of the service amount. No shows will be charged the full service price. If a gift card is on file, the deposit will be deducted from the balance.
We welcome group bookings and look forward to helping you with your event. At least 6 weeks advanced booking is suggested for parties of 4 or more. We request a minimum of 72 hours cancellation notice. A 50% deposit is required for all group bookings. Deposits will be refunded if cancellation is given at least 48 hours (excluding Sunday) in advance. Deposit will not be refunded for notice less than 48 hours. NOTE: This applies to all appointments in the group booking. For example, if you decide to only have haircuts and not shaves and do not cancel those services, you will be charged the 50% deposit if you do not give 48 hour notice. If anyone in your party does not show up, you will be responsible for 50% of their service amount.
Due to scheduling commitments to other clients and our staff's personal schedules we may need to reschedule any appointment for which you are more than 15 minutes late. We will do our best to accommodate your service, however due to time constraints and our obligation to other clients, it may be necessary to reduce the service. If the service must be reduced you may be charged for the original service booked.
The Hair M|W team has a no-dating policy. Please respect our staff and refrain from inappropriate conversation or behavior.
Complimentary beverages are available for our client's enjoyment. For liability reasons, only two drinks per person will be offered. ID may be requested for any guest who look under 25. Drinks will not be offered to any guest who is intoxicated.
Gift Cards are valued at the purchased price and do not expire (promotional and charitable gift cards expire one year from issue date). Gift Cards may be transferred but are not refundable and have no cash value. Note that prices are subject to change and a Gift Card is worth the value paid for it. If a service price increases after the Gift Card is purchased additional charges will apply.
For the safety of our team, we have asked the Hair MW staff to refrain from networking with clients on any Internet social networking site. You are be able to connect with the Hair M|W team through the Hair W pages on all major social network sites.
Members who relocate may request to have their remaining membership value applied to a gift card to be used for another service or transferred to another person. The value will be determined based on amount paid for membership less services redeemed at full price.